Benefits for you:
- Incidents in your environment are detected and isolated more quickly
- Reduces the blame game between the service providers in a multivendor environment
- Improves proactivity of incident and capacity management processes
- You receive a common overview of your business and IT ecosystem
- Your customers and end users are more satisfied
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Monitoring provides a common overview of your business and IT ecosystem
Modern-day monitoring covering business-critical IT environments often requires multiple monitoring approaches to be used at the same time. We can provide you with a comprehensive package of advanced monitoring services that provide you with a real-time overview of the performance, utilisation rate and operations of your company’s business-critical IT services. Monitoring services are divided into four main categories according to the implementation method and area of usage.
Our monitoring services can be integrated into your own service management processes or used with the Smart management service solution, whereby Telia Cygate’s IT Operations Center makes use of the visibility enabled by monitoring to carry out its service management processes.
IT infrastructure monitoring
IT infrastructure monitoring provides visibility into the status of your company’s network and data centre hardware, as well as the capacity utilisation of resources. In many cases, it forms the basis for network monitoring by generating alarms for the incident and problem management processes if deviations are detected in hardware or network connections.
Network connections and traffic monitoring
Network connections and traffic monitoring enables end-to-end visibility of the capacity rates and performance of the traffic flows between your business location and your data centre/cloud computing service. Monitoring can be performed either by testing connections or by monitoring actual network traffic. Network traffic monitoring serves the operational requirements of the capacity management process and network monitoring of critical environments.
Application Performance Monitoring (APM)
Digitalisation has transformed the companies’ various internet-based end-customer service and interaction channels into the cornerstones of the companies’ entire business. These services are expected to operate 24/7 with no outages or slow-downs. Application Performance Monitoring (APM) enables end-to-end monitoring of your application transactions in the data centre/cloud, revealing disruptions in the operation of applications. Monitoring serves the needs of your IT department and your business.
End-User Experience (EUE) monitoring
End-User Experience (EUE) monitoring shows how services really work end-to-end from a user’s perspective. EUE monitoring offers a top-level overview of the status of your company’s digital services and IT environment. It also serves the needs of processes such as incident management, proactive problem management, change management and quality management.