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Responsible business

To us, responsibility means that profitable business is in balance with financial, corporate, social and environmental responsibility throughout the supply chain.


    We are committed to acting transparently, honestly and responsibly. We encourage all our employees and our stakeholders to inform if they notice anything worrying. Please report your concerns via Telia Speak-Up Line.

Corporate responsibility

Our operations have a positive impact on the socioeconomic development. Our business operations promote growth and economic development by creating jobs and providing training and opportunities for personal development. Our operations increase wealth in society and promote the disconnection of economic growth from environmental impacts.

We comply with the valid laws and decrees in all of our business areas, and we are committed to working in accordance with the principles of good business and in a fair and ethical manner. In all our business dealings, we operate with uncompromised integrity. Participation in corruption, such as bribery, blackmailing and accepting bribes, is strictly forbidden.

We aim to create long-term relationships based on mutual trust with our customers, suppliers and business partners.

Financial responsibility

We are a profitable and competitive company with efficient operations. We contribute to financial well-being in society, and we have financial prerequisites for conducting responsible human resources policy and for taking actions related to environmental considerations.

We provide true and up-to-date information on our operations and financial position. Our business has demonstrated stable strong growth and financial development for a long time.

Social responsibility

We comply with the Declaration of Human Rights adopted by the United Nations and the laws, regulations and international agreements on working conditions and human rights that are applicable to our operations. We do not approve of the use of forced labour or child labour in any form, and we treat our employees with respect.

Any discrimination based on race, skin colour, gender, sexual orientation, marital status, pregnancy, family relations, religion or a similar factor and any physical or verbal harassment is strictly forbidden.

As regards pay, employment terms and working hours, we comply with Finnish legislation and the Collective Agreement of the Information Technology Services Sector. We are a member of the Federation of Finnish Technology Industries, and we acknowledge our employees' freedom of association and right to negotiate collectively. We have chief and deputy shop stewards elected by our personnel.

We promote and foster gender equality and equality in our operations. We take care of the well-being and competence level of our personnel. We measure our employee satisfaction on a regular basis and support the development of our employees actively.

We comply with the laws and regulations related to health and safety. We provide our employees with a safe and healthy working environment and appropriate tools. In addition, we actively develop ways to improve the working conditions and working environment, and we promote the maintenance of our employees' health.

More efficient operations by means of an environmental management system

As an ICT company, we are involved in building a more sustainable society and our goal is to reduce our environmental footprint, especially through measures related to energy consumption, greenhouse gas emissions and waste. We are committed to significant measures to halt global warming.

We are part of the Telia Group and by 2030 we aim for zero emissions throughout our value chain, from subcontractors to customers. We also intend to reduce our waste to zero through a circular economy. We will involve all our staff in considering solutions to curb climate change.

Telia Cygate has been granted a joint environmental management system certificate based on the ISO 14001 standard with Telia Finland, which applies to all business in Finland. The basis of the joint environmental work is the Telia Company Group's environmental policy, which you can read more about here (PDF).

Telia Company Annual and Sustainability report 2019

More information on this topic can be found on Telia Finland's Environmental Responsibility website (in Finnish only) and on the entire Telia Company's Daring Goals targets.


  • We comply a consistent and structured management approach based on continuous improvement to achieve our strategic goals.
  • In service production, we comply the general best practices and operating models of service management.
  • We are committed to developing both services and service management internally, in accordance with the needs and requirements of our stakeholders and customers.
  • We improve service management through goal setting, monitoring and reassessment.
  • We improve customer satisfaction through effective practices that ensure the continuity of services and operations.
  • In our operations, we support sustainable business throughout the value chain.
  • At the very least, we comply with all national laws and regulations in the countries in which we operate.


We operate in accordance with the Telia Company policies. See all policies HERE.

Learn about Telia Company's responsible business. 


Our office hours are from Mon to Fri, 8 am to 4 pm

+358 20 401

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